Avoid false alarms
False alarms do not only have negative impact on the security of your surveillance object and your personal life, but they also affect the security company and the community. False alarms may cause dissatisfaction with the used security system as well as the security company. To decrease the number of false alarms, various measures can be taken. First, their causes should be found. Our experiences have shown that main causes of false alarms are following:
False alarms are rarely caused by defective equipment or natural phenomena. Human error is almost always the main cause of false alarms. Errors may happen, but it is essential to remember that in case of a false alarm the client must make a call to the control centre of G4S immediately and cancel the alarm. If a team unnecessarily reacts to a false alarm, it will delay the arrival of help at an actual place of need. Fees have been established for a reaction to a false alarm in all service packages, see the price list .
Defective equipment needs servicing
If it seems that the alarm was caused by defective equipment or the cause cannot be found, this is a clear sign that surveillance equipment needs servicing. The major hazard in case of a defective surveillance system is that the system may not activate at the critical moment, i.e. upon actual burglary. Repeated alarms caused by incorrect operation of surveillance equipment are false alarms. To avoid them, order surveillance equipment servicing
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