Feeling of security starts with knowledge
What to do if an ordinary-looking customer standing in line at the grocery store suddenly pulls out a gun-like object from their pocket, demands that you give them the day’s cash, and in mere moments, the store resembles a scene from a Hollywood action movie? How to stay calm and what to do first in an emergency, whether it be a fire, an inappropriately behaving addict, or a robbery? G4S security training is here to help.
G4S training includes the whole package, meaning that we determine the training requirements of the customer, prepared programmes corresponding specifically to the needs of the target group, and conduct the training. The aim of the training is to offer participants theoretical knowledge, as well as practical skills to remain calm in an emotionally complex situation and act in accordance with the security guidelines compiled by the enterprise. The most frequently ordered trainings from us cover how to act in case of robbery and what to do about an addict. Customers include banks, petrol stations, casinos, and other enterprises operating in customer service, which handle cash or provide crisis counselling services.
Although the topics of trainings vary significantly – from general security to crisis psychology – each training programme has been prepared in a way that allows the participants to retain the acquired knowledge for as long as possible. Thankfully, we do not encounter crisis situations daily and thus, it would be beneficial for the things we learn to lodge themselves into the deepest nooks and crannies of our brain where we can access them quickly, should the need arise. We provide theoretical knowledge but practical exercises also have an essential part in our trainings. We create life-like situations to teach participants how to act smarter and braver in a crisis. If you have been in such a situation at least once in your life, it will be much easier to handle one the next time – practical experience provides knowledge and thus, acting in such a situation will be much more deliberate. For example, the training on robbery will put service clerks in real situations where a customer suddenly becomes violent, uses foul vocabulary without much thought, and to top it all off, threatens the clerk with a firearm by firing a couple of warning shots into the air. In addition to excitement, this part of the training offers participants the opportunity to step out of their comfort zone and see how they act and communicate in a tense situation.
In general, the attack can be foreseen, which is why the training teaches participants to notice warning signs: restlessness, avoiding eye contact, body language. We also teach how to notice details that may later help the police and security company, for instance, in identifying the offender. We also focus on how to act once the crisis has been resolved – how to communicate and store important information, as well as how to continue working until help arrives.
Even though most trainings are intended for adults, we have also begun to provide security workshops to pupils. Schools do not have a subject aimed specifically at security but rather, this topic is covered throughout various other subjects. Unfortunately, dangerous situations, such as encounters with addicts and inappropriately behaving peers have become an increasingly frequent occurrence in Estonian schools. To allow children to remain calm and act astutely in a stressful situation, as well as notice their surroundings, topics related to security and safety should be discussed as early as possible. This develops the habit of caring for one’s peers, as well as the bravery and skill to help those in need without endangering yourself.
Upon agreement with the orderer of the training, it is possible to videotape the entire training process – this is a good way to analyse how participants act in a crisis and how they resolve it. In re-watching the video, what the participants learned in the training will be retained even further and seeing your own behaviour from the side will help you improve it.
So far, the main target groups of the security training have been service enterprises and customer service employees. However, everyone should know the principles of general security – which dangers lie in wait, how to spot them, and how to act should the situation escalate into a crisis. In conclusion, everything boils down to simple and everyday matters. Notice, care, and if you can, help. It is important to find the courage within yourself to act. Courage, however, comes from knowledge and skills.
More information about G4S training programmes is available on our website at g4s.ee/koolitused. Contact me and together we will compile exactly the kind of programme that will help solve the security problem areas of your enterprise the best.
G4S external training project manager
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